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This article is an orphan, as few or no other articles link to it. Please introduce links to this page from related articles; suggestions may be available. (February 2009) This article includes a list of references, related reading or external links, but its sources remain unclear because it lacks inline citations. Please improve this article by introducing more precise citations where appropriate. (April 2009) MCA Solutions Type Private Industry Technology (software) Founded 1999 Headquarters Philadelphia, Pennsylvania, USA Number of locations 2 Key people Dr. Morris Cohen, co-founder and chairman of the board, Dr. Vipul Agrawal, founder and executive vice president, product Robert Salvucci, CEO Products Service Planning and Optimization (SPO) Employees 55 Website MCA Solutions is an American based provider of decision support technology for spare parts planning and management. Founded in 1999, MCA Solutions works with complex equipment manufacturers to determine optimal spare parts stocking levels and locations to support equipment in the field and increase product availability. MCA’s technology can be classified as spare parts planning, service parts planning, service parts optimization, service parts management, Strategic Service Management, service management and readiness based sparing. Contents 1 History 2 Products 3 Achievements 4 Partners 5 Customers 6 Industry acronyms 7 References 8 External links // History In the 1980s, Dr. Morris Cohen and Dr. Vipul Agrawal recognized the revenue-generating capability of the service supply chain and established new algorithms, methodologies and workflows that would identify opportunities to reduce inventory investment, while improving customer satisfaction. Their work gained attention from manufacturers including General Motors and IBM. In 1999, Dr. Cohen and Dr. Agrawal officially founded MCA Solutions as a decision support technology company for spare parts planning and developed its Service Planning and Optimization (SPO) software suite. MCA Solutions serves manufacturers in the following industries: aerospace and defense, high technology, capital equipment, medical and semiconductor. Today, Dr. Cohen is the Panasonic Professor of Manufacturing and Logistics at the Wharton School of the University of Pennsylvania and continues to work with MCA Solutions as chairman of the board. Products MCA Solutions’ software, Service Planning and Optimization (SPO), consists of three core modules: ‘Strategic Planning’ ‘Tactical Planning’ and ‘Service Business Design. All three modules are designed for manufacturers across the aerospace and defense, high technology, capital equipment, medical and semiconductor industries and can be licensed traditionally, or accessed OnDemand. Strategic Planning consists of forecasting parts demand and determining optimal stocking lists and stocking levels for optimized aftermarket service. Comparison and analysis of service scenarios help determine the most profitable and efficient supply chain design, service offering, and relationships with your outsourcing, repair, and supply vendors. Tactical Planning involves generation and prioritization of optimal new buy, repair, transshipment and allocation orders to meet service level objectives. Service Business Design allows service managers to analyze several business scenarios to ensure that they have full visibility into the factors that drive the profitability of their service operations. This includes creating an efficient service supply chain structure to determine the best service product to meet customer demand, and identifying the most profitable supplier relationships. Performance-based logistics (PBL): The United States Department of Defense (DoD) has mandated that PBL programs be adopted by its major weapon systems and equipment suppliers. PBL programs align incentives by directly tying supplier compensation to product performance and customer value. Suppliers such as Boeing Integrated Defense Systems, Lockheed Martin Aeronautics, Bombardier and Rockwell Collins are using MCA’s spare parts planning technology to meet the DoD’s mandate. Achievements The neutrality of this article is disputed. Please see the discussion on the talk page. Please do not remove this message until the dispute is resolved. (November 2010) MCA has received several industry awards including: 2009 Supply & Demand Chain Executive ‘Pros to Know’ Supply & Demand Chain Executive 100 2008 Deloitte Fast 50 Supply & Demand Chain Executive ‘Pros to Know’ Start-IT 125 Start-IT’s ‘Hottest Companies’ Supply & Demand Chain Executive 100 Rated “Positive” in Leading Analyst Firms’ Service Parts Planning MarketScope Report 2007 SAP Pinnacle Award Tibbetts Award Start-IT 125 Supply & Demand Chain Executive ‘Pros to Know’ 2006 Manufacturing Business Technology’s ‘Emerging 40 Award’ Named "The Apple of the SaaS Market" by Technology Evaluation Centers Named #1 Provider of Service Parts Inventory Optimization by ARC Global Logistics & Supply Chain Strategies ‘Great Supply Chain Partner’ Supply & Demand Chain Executive ‘100’ Supply & Demand Chain Executive ‘Pros to Know’ 2005 Deloitte and Touche Fast 50 Technology Companies 2004 Philadelphia 100 Red Herring’s Top 100 Innovators Ernst & Young U.S. Entrepreneur of the Year Finalists MCA Chairman Receives MSOM Distinguished Fellow Award Supply & Demand Chain Executive ‘100’ 2003 National Science Foundation Innovation Award 2002 Aberdeen Group & AFSM "What Works" Award 2001 National Science Foundation Innovation Award In 2006, Dr. Morris Cohen and Dr. Vipul Agrawal were published in the Harvard Business Review. Their article is titled “Winning in the Aftermarket,” and it highlights after-sales service – both as a means of driving customer loyalty, and profits. Understanding the harsh economic climate in 2009, Dr. Morris Cohen wrote 'The Value of Aftermarket Service in a Down Economy'. The piece highlights areas where manufacturers need to focus to maintain customer retention while bettering their businesses. [1] Partners MCA Solutions is partnered with 2Moro, AFSM International, Astea International, BearingPoint, CACI International Inc., DHL, SmartCo Services LLC, SAP AG, SeeControl, Semi and the Supply-Chain Operations Reference (SCOR). In 2006, MCA Solutions partnered with SAP AG as an Endorsed Business Solution for spare parts planning. The two companies now offer a joint solution called Service Inventory Optimization (SIO) which consists of MCA’s core software integrated with SAP’s ERP system. The companies share several joint customers including the U.S. Navy and Bombardier Aerospace. Customers MCA Solutions customers have included: Bobst Group, Boeing, Bombardier Aerospace, Briggs & Stratton, Brocade Communications Systems, Cymer, KLA-Tencor Corporation, Lam Research, Lockheed Martin, Rockwell Collins, Sysmex Corporation, Tellabs, U.S. Navy and Varian Semiconductor Industry acronyms Service Parts Planning (SPP) Maintenance, Repair and Overhaul (MRO) Readiness-Based Sparing (RBS) References The Service Supply Chain: Turning Potential into Profit, Inbound Logistics, May, 2006 Getting Service Parts Logistics Up To Speed, Inbound Logistics, November, 2006 When Companies Compete on After-Sales Support, Service Supply Chains Take Center Stage, Global Logistics & Supply Chain Strategies, March, 2006 Aftermarket Outlook, Aviation Maintenance, May, 2006 MCA asks: Why choose one major ERP partner when you can have two?, Manufacturing Business Technology, November, 2007 MCA scores deal with Navy to manage jet parts stock, Philadelphia Business Journal, February, 2007 Rethinking the service supply chain, The Manufacturer, April, 2007 Get Down to Detail on Inventory, Logistics Today, September, 2007 KM past and future: Solutions for a changing world, KM World, January, 2009 Remote Service: Optimizing Spare Parts Inventory for Manufacturers, IndustryWeek, March, 2009 Rapid Expansion of Service Operation Drives Need for New Service Management System, Service Management Magazine, May, 2009 Supply Chain: Problems and Solutions, Aviation Maintenance, June, 2009 External links MCA Solutions’ Official Web site Dr. Morris Cohen’s Profile at the Wharton School of the University of Pennsylvania MCA Solutions' Industries